FAQS

Should you not find the answer to your question listed below, please feel free to contact us directly. We generally reply to all questions within 24 hours. Or you can call us 6 days a week from 9:00 am to 6:00 pm PST.

GENERAL


1Who do we ship to?
We only ship to adults over the age of 19. Under no circumstance will we sell to anyone under the age of the law. No exceptions.
2Is it safe ordering with BEST BUD B.C.?
While there are a number of scammers on the internet who claim to sell legal cannabis products, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical cannabis products. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our online site to medical patients and recreational users in Canada so they may have safe access to their cannabis products at any time.
3Ok I trust you. How do I become a member?
Becoming a member is free and easy. All you have to do is prove you are over the age of 19 and that you live in Canada. Then you can Create a Free Account.
4How I can prove that I am over the age of 19 and live in Canada?
You have to upload 1 clearly scanned piece of government ID which must have a photo (Valid Provincial Driver License, Valid Provincial Identity Card, Valid Canadian Passport).
5Where do I upload my ID?
Uploading your ID is a mandatory step in our secure Create a Free Account process. “Create a Free Account” on our homepage here and upload your ID.
6What do I need to create a free account?
In order to create an account all you need is: • A email address • You must be at least 19-years-old and live in Canada • Agree to BEST BUD B.C.'s Terms of Use & Conditions and Privacy Policy • Being able to use cannabis products in the smartest and healthiest way possible

ORDERING


1How do I place my order?
Sing Up for a free account and then place your order online. Alternatively, you can give us an email and we will be happy to fulfill your order. Here's a step-by-step guide on placing your order online with BEST BUD B.C.
2What's the minimum amount I can order?
There's a minimum order of $50 that's required in order to complete your order.
3Can I place larger orders than those listed on your site?
No. If you desire a larger quantity that what we have listed you may want to consider placing multiple orders.
4Can I add/edit/cancel my order?
If you would like to add or edit your order, you'll need to enter a new order and cancel original order. Cancel original order is very simple by clicking on "Cancel Order" button (located on the right site of the order). All order edits/cancels are made on a best-efforts basis.

PAYMENTS


1What methods of payment do you accept?
Payment is made using Interac e-Transfer or Interac Online Payments. We are working on getting credit card payments in place!
2How do I send an Interac e-Transfer?
If you use online banking with a Canadian bank or Canadian credit union, then sending an Interac e-Transfer takes just a couple of minutes. Google is a great tool and if you search "your bank name" + "Interac e-Transfer" in www.google.ca , you should easily find instructions on how to send a transfer with your financial institution. For information on sending an e-Transfer, please contact your bank or visit: http://www.interac.ca/en/interac-e-transfer-consumer.html
3I've sent my e-Transfer. What next?
Once you've sent your e-Transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your e-Transfer will be pending until we collect the e-Transfer (when we process your order). If we receive your e-Transfer by 9:00 am PST Monday to Friday, your order will ship the same business day (a business day is a day other than Saturday, Sunday, a statutory holiday and any day observed as a holiday by Canada Post). Once your order has shipped, tracking number will be sent to you by email.
4What will happen to my order if I don't submit payment?
Once you've placed your order, the next step in the process will be to submit an Interac e-Transfer. Your order will be kept On Hold till we receive your e-Transfer. If we do not receive your payment within 7 days, your order will be automatically canceled.
5When I get 10% off on my orders as VIP Member?
Please be advised that you will not be get 10% off until your friend’s order has been shipped. Your friend will need to pay us, then as soon as the shipping label is printed off for your friend, your account will be credited.
6Is tax included in your prices?
Yes, 5% GST is included in cannabis product prices.

SHIPPING


1How do you ship?
We ship using Canada Post pre-paid XpressPost envelopes and boxes that requires no signature. Shipping is fast, safe, secure, and discreet.
2Where do you currently ship?
We currently ship our products to locations throughout Canada. We do not at this time ship to the United States, or any locations worldwide.
3When will my order ship?
Your order will ship within 24-hours of receiving your payment- Interac e-Transfer. We process orders at 5 PM PST every day during the week so if you get your payment in before 5 PM PST then it will be shipped out the next business day. Plan accordingly. Tracking information will be sent to you via email on the evening of the day in which your product shipped. For example, if we shipped your order on Monday, you will receive your tracking information on Monday evening (PST).
4How long will I have to wait for my order to arrive?
It all depends on your location in Canada. Under normal circumstances this takes two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer. Canada delivery standards is as follows: Regional Shipments – British Columbia, Alberta, Saskatchewan, and Manitoba. Major Urban Areas 1 Day Non-Major Urban Areas 2 Days Northern Regions & Remote Areas 5 Days or less National Shipments – If your ship-to address is anywhere in Canada other than the above listed Provinces your shipment will take a little longer to reach you. Major Urban Areas 2 Day Non-Major Urban Areas 3 Days Northern Regions & Remote Areas 7 Days or less * Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
5What are the shipping fees?
For all orders with total value of $150 or more BEST BUD B.C. covers the shipping costs. That’s right. You get the best weed in the world delivered to your door and pay nothing for shipping. For all orders with total value under $150 BEST BUD B.C. charges a flat rate of $15.
6Why was my package sent with a “Signature Required”?
All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying "No Signature Required, please".
7Canada Post says "successfully delivered" but I have not received my order
There are 2 likely scenarios: a) the postal worker put it in the wrong mailbox, or b) what often happens is that a postal worker will scan in all the packages saying they were "successfully delivered" then spend that day and/or the next day delivering it. From Canada Post The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked: • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; • their Community Mail Box for the item or parcel compartment key; • around their property to see if the item was left in a safe location or in a mailbox attached to their home. In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.
8My package is going to the wrong destination
If you're tracking your package on the Canada Post website and it looks like it's headed to the wrong city, it's most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
9Canada Post tracking information has not updated recently
If you're tracking your package on Canada Post's website and it has not updated in sometime, it's most likely due to your package missing a scan, which is fairly common.
10My tracking number does not work. Help!
First off, make sure you've checked that your tracking number has already been updated in your account (www.bestbudbc.ca/my-account ). You should be able to see a truck icon beside your order number to check the delivery status of your order. If your tracking number has not been updated after 48 hours, there's a slight chance we may have missed your order so please contact us right away to ensure we process and send your order. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email info@bestbudbc.ca and we will look into it.
11What happens if I don’t receive my package?
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you'll get it a few days later. If it's deemed "unrecoverable", we will send you a 1x replacement (UP TO $200) free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.